FAQ's
Frequently Asked Questions (FAQ)
Product Information
What makes Napstar nappies different?
Napstar nappies are ultra-thin yet highly absorbent, made without wood pulp, and designed using premium materials. They provide excellent leak protection, superior comfort, and a stylish, modern design. Originally exclusive to childcare centres, they are now available for parents as well.
Are Napstar nappies suitable for overnight use?
Yes, our nappies offer up to 12 hours of protection to ensure your baby stays dry and comfortable throughout the night.
Do Napstar nappies have a wetness indicator?
Yes, they include a wetness indicator that changes colour when it’s time for a change.
Are Napstar wipes safe for sensitive skin?
Yes, our wipes are extra-thick, embossed, and infused with aloe vera, chamomile, and rose geranium. They contain no alcohol, parabens, or artificial fragrances, making them gentle for delicate skin.
Sizing & Fit
How do I know which nappy size is right for my child?
Refer to our size guide, which is based on weight. If your child is between sizes, we recommend sizing up for a better fit.
Are Napstar nappies suitable for boys and girls?
Yes, our nappies are unisex and provide equal protection for all babies.
Sustainability & Ingredients
Why don’t Napstar nappies contain wood pulp?
Wood pulp is commonly used in nappies, but we have eliminated it to reduce deforestation and create a thinner, more absorbent product using advanced core technology.
Are Napstar wipes biodegradable?
Yes, our wipes are made with biodegradable materials, making them a more environmentally friendly choice.
How should I dispose of Napstar nappies and wipes?
Please dispose of nappies and wipes in general waste bins. Avoid flushing wipes to prevent plumbing issues.
Ordering & Shipping
Where can I buy Napstar products?
Napstar products are available through childcare providers and our online store for direct-to-consumer purchases.
Do you offer bulk discounts or subscriptions?
Yes, we offer bulk purchasing options and a subscription service for added convenience and savings.
Can I modify or cancel my subscription?
Yes, you can adjust your subscription at any time through your account or by contacting customer service.
What is your shipping policy?
We offer fast delivery across Australia. Orders over a certain amount qualify for free shipping.
What if I receive a damaged or incorrect order?
If there is an issue with your order, contact our support team within 30 days for assistance.
Usage & Care
How often should I change my baby’s nappy?
We recommend changing nappies every 2-3 hours during the day and ensuring a fresh nappy before bedtime.
Can Napstar wipes be used on hands and faces?
Yes, our wipes are safe to use on the entire body, including hands and faces.
How should I store Napstar products?
Store nappies and wipes in a cool, dry place, away from direct sunlight, to maintain quality.
Customer Support
How can I contact Napstar’s support team?
You can reach us via email at hello@pearcare.com.au
When is customer support available?
Our team is available Monday to Friday, from 9 AM to 5 PM AEST.
Where can I learn more about Napstar products?
Visit our website’s product pages or our blog for more information, updates, and parenting tips.